SME Benchmark • National Operations Research Panel Study Ref: UK-OBS-TR01-2026/27
SME Benchmark Confidential Operational Questionnaire
Confidential Diagnostic • 3-Minute Submission

2026/27 Trade Operations Benchmark

Help establish accurate benchmarks for UK trade contractors. Published reports are fully anonymised aggregates governed under UK GDPR research safeguards. Participating managing directors receive the preliminary peer benchmark synthesis within 30 days of cohort closeout (Q1 2027).

Active Study: Commercial Subcontractors (5–25 Vans)
Other sector cohorts (Wholesale, Logistics) scheduled for late 2027

All questions are required. Company name is the only optional field.

Q1 Primary Trade Discipline

Select your firm's primary commercial operational focus.

Q2 Active Commercial Van Fleet

Number of mobile engineers or vans operating daily.

Q3 Job-to-Invoice Turnaround Time

Average working days between on-site job completion by field engineers and final invoice generation.

Q4 Primary Operational Invoicing Bottleneck

Where does the longest administrative delay occur in your workflow?

Q5 Primary Financial & Field Stack

Which systems manage your job sheets and sales ledger?

Q6 Office Hours Spent Invoicing & Chasing

Estimated total staff/director hours consumed weekly by job billing.

Q7 Estimated Unbilled Work-in-Progress (WIP)

Approximate value of completed site work awaiting paperwork or parts matching.

Q8 Complimentary Benchmark Report Delivery

Provide your work email below to receive the completed 2026/27 Regional Benchmark PDF synthesis. Company name is strictly optional.

Your agreement

All data is processed under UK GDPR research safeguards. Independent research; zero commercial software sales.